Self-install kits (SIKs) are a tricky proposition. On one hand, SIKs are a great way to fulfill new customer installs and carry out existing equipment swaps and upgrades. It puts the customer in control and saves your company significant fulfillment and provisioning costs by eliminating customer calls and truck rolls. Sounds good, right?
But if you do not have the systems to support timely order fulfillment, provisioning, and activation, the process will break. At each break, you can expect to hear from the customer, who will understandably be frustrated. If the customer is unable to install an activated product, you are now forced to take on the very cost of the truck roll you were expecting to avoid. A failed SIK experience will be costly to your company in the forms of time, money, and dissatisfied customers.